BPO for the US supply chain industry

Your entire order-to-cash back office, worked live across every US time zone.

Cresc Datasoft is the EDI-native team behind US importers, distributors and brands — processing orders, allocating inventory, invoicing, chasing AR and closing the books, end to end, on your business hours.

Operating on US business hours from two delivery centres · Master File to Financial Statements
Order lifecycle · handled by Cresc
850
EDI 850 · Purchase Order
Order received & entered
Sales order created from retailer PO
ALLOC
Inventory allocation
Allocated to stock / production
Matched to inventory, dates confirmed
PICK
Pick ticket · ASN 856
Warehouse routed & shipped
Pick ticket sent, compliance labels checked
810
EDI 810 · Invoice
Invoiced & factored
Invoice raised, factor approval logged
AR
Cash application
AR collected & reconciled
Aging worked, cash applied, books closed
One team · one clean handoff Running now
Sectors we serve Importers & distributorsE-commerce brandsWholesale3PL & logisticsManufacturing
Retail programs WalmartAmazonTargetCostcoMacy'sNordstrom
100+
Years of combined supply-chain experience on the team
UShrs
Coverage aligned to your business day — Mon–Fri
2
Delivery centres across India, plus a US presence in NJ
1team
End to end — from master file to financial statements
What we handle

One back office for the whole order-to-cash cycle

Hand off the transactional grind — or the entire back office. Every service integrates with your existing system, so nothing changes on your customers' side.

MASTER FILE

Master file maintenance

Style / color / size masters, bill-to & ship-to, DC, sales terms and royalty — kept clean and current.

850 · 810 · 856

Order & invoice processing

Sales order entry, allocation, pick-ticket creation, invoicing and customized reporting.

EDI

EDI & data processing

850 POs, 810 invoices, 856 ASNs and GS1-128 / UCC-128 labels — fully integrated with order management.

UPC · GTIN

Catalog management

UPC catalog setup and maintenance on GXS, Intertrade and other retailer catalogs — items live, accurate and compliant.

CREDIT · AR

Credit & AR management

Factor data entry and approvals, credit limits, cash application and aged-AR reporting.

IMPORT

Production & import management

Purchase-order management, shipment tracking and LC management with reporting built for you.

CS

Customer service

We sit between your customers, sales team and warehouse — resolving order and shipment questions.

FINANCE

Accounting & bookkeeping

AP, AR, general ledger and financial statements — closing your books accurately, on schedule.

COMPLIANCE

Retailer compliance

Packing instructions, tags, labels and markings checked against each retailer's routing guide.

Integrations

One back office for every US sales channel

Orders no longer arrive by EDI alone. We connect your retailer programs, marketplaces, wholesale and B2B platforms, dropship networks and direct-to-consumer store into a single queue — so however an order comes in, it's processed the same way and reconciled back into your system.

  • Retailer EDI programs

    850 / 810 / 856 flows for Walmart, Macy's, Nordstrom, Saks and more, mapped to each routing guide.

  • Marketplaces

    Amazon, Walmart Marketplace, Target Plus and other channels pulled into the same order queue.

  • Wholesale & B2B platforms

    Brandboom, JOOR, NuORDER and other line-sheet platforms — wholesale orders flow straight into fulfillment.

  • Dropship networks

    DSCO, SPS Commerce, Logicbroker, TrueCommerce and other dropship platforms — one integration reaches every retailer program on the network.

  • Direct e-commerce

    Shopify and other DTC storefronts connected, so online orders flow through the same pipeline.

  • One reconciled source of truth

    Every channel lands back in your existing system — no duplicate entry, no siloed data.

Channels in
ShopifyDTC
Shopify PlusDTC
Target PlusMarketplace
Walmart MarketplaceMarketplace
Amazon Seller CentralMarketplace
Amazon Vendor CentralVendor
eBay Seller HubMarketplace
CommerceHubDropship
SPS CommerceEDI
TrueCommerceEDI
DSCODropship networks · DSCO and similar platforms Dropship
converge into one queue
crescdata order-to-cash · handled
→ Delivered to your system, already reconciled
Retailers & channels we serve

Set up for the programs of 50+ major US retailers

We already work inside the routing guides, labeling rules and EDI requirements of the retailers your customers sell to — across mass, club, department, off-price, specialty, beauty, home, grocery, pet, sporting goods and e-commerce.

WalmartAmazonCostcoTargetThe Home DepotLowe'sMacy'sNordstromKohl'sJCPenneyDillard'sSaks GlobalBloomingdale'sNeiman MarcusBurlingtonRoss StoresTJX CompaniesMarshallsT.J. MaxxNordstrom RackDick's Sporting GoodsAcademy Sports + OutdoorsFoot LockerUlta BeautySephoraBest BuyWayfaireBayEtsyChewyPetSmartPetcoSam's ClubBJ's Wholesale ClubMeijerKrogerAlbertsons / SafewayPublixAldiH-E-BTractor Supply Co.Ace HardwareMenardsFive BelowGapAbercrombie & FitchLululemonVictoria's SecretHomeGoodsMichaels
Commerce & EDI channels
ShopifyShopify PlusDSCOTarget PlusWalmart MarketplaceAmazon Seller CentralAmazon Vendor CentraleBay Seller HubCommerceHubSPS CommerceTrueCommerce
Freight & US import clearance

From FOB at the factory to cleared, delivered goods in the US

Your order doesn't start at the US dock — it starts at the factory. We take FOB orders from the point of handoff in China, or wherever you produce, and manage the whole journey through ocean booking and US customs to your warehouse. Already arranging your own freight? We can step in right at the US port of entry instead.

  • FOB origin coordination

    Bookings and shipping documents managed from the factory handoff, wherever your goods are made.

  • Vessel booking

    Ocean space secured and containers tracked port to port, with your forwarder or ours.

  • ISF (10+2) filing

    Importer Security Filing submitted accurately and on time, so you avoid CBP holds and penalties.

  • US customs clearing

    Entry filed, duties and compliance handled, cargo released at the port of arrival.

  • Port pickup & PierPass

    Point-of-entry pickup at the terminal, including PierPass appointments and port fees at LA / Long Beach.

  • Delivered to your DC

    Drayage and final delivery coordinated straight into your warehouse or 3PL.

Origin → US delivery
FOB
Origin · factory handoff
Booked at the factory
China, Vietnam — wherever you produce
SHIP
Vessel booking
Ocean space secured
Container booked and tracked
SEA
In transit
Port to port
Milestones monitored en route
ISF
ISF 10+2 · customs entry
Filed & cleared at US port
Security filing, duties, release
PORT
Point of entry · PierPass
Picked up at the terminal
PierPass appointment, port fees, drayage
DC
Delivered
Routed to your warehouse
Final delivery into your DC or 3PL
How it works

Onboarding that fits into your operation — not the other way around

We learn your process first, then run it inside your systems. Most functions can start within weeks.

STEP 01

Map your process

We study your workflows, retailers, EDI setup and reporting needs before touching a transaction.

STEP 02

Work in your system — or ours

Use your existing ERP, or move onto our industry-built platform. Either way we integrate remotely, with no disruption to your customers.

STEP 03

Run daily on US hours

Orders, allocation, invoicing and AR are processed on your business day, ready when you log in.

STEP 04

Report & scale

Customized MIS keeps you in control, and we absorb seasonal rush without you hiring for it.

Your system or ours

Run it on your ERP — or ours, built for this industry

However you're set up today, we fit in. Keep working in the system you already run, or move onto our platform — purpose-built for supply chain order-to-cash and delivered as Software-as-a-Service, standalone or coupled with the back-office.

Option 1 · Your platform

Work in your ERP

We operate inside your existing system and integrate remotely. No migration, no new software for your team, and nothing changes on your customers' side.

  • Use the ERP and tools you run today
  • Secure remote access — you keep full control
  • No disruption to your customers or reps
SaaS Option 2 · Cresc platform

Run on our ERP

A cutting-edge platform tailor-made for supply chain order processing — orders, EDI, allocation, invoicing, AR and reporting in one place. Delivered as Software-as-a-Service: nothing to buy, build or maintain.

  • Purpose-built for order-to-cash in this industry
  • EDI, allocation, invoicing and AR out of the box
  • SaaS model — take it standalone, or coupled with the back-office
Why importers choose Cresc

Domain specialists, not a generic call center

  • Substantial cost savings

    Cut back-office headcount, real estate, insurance and the overhead that comes with them.

  • Use your own infrastructure

    We operate on your existing system and handle transactions remotely — you keep full control.

  • Geared for seasonal rush

    Volume spikes are our normal. Scale up without scrambling to hire and train.

  • Supply chain & EDI experts

    People who already know 850s, 856s, factor approvals and retailer routing guides.

Eastern · ETCovered live
Central · CTCovered live
Mountain · MTCovered live
Pacific · PTCovered live

We work online on your clock — in real time, across every US time zone. Orders, warehouse coordination and customer calls are handled as they happen, not the next morning.

FAQ

Frequently asked questions

Straight answers about how Cresc Datasoft runs order processing and the back office for US supply chain businesses.

What does Cresc Datasoft do?

Cresc Datasoft is an order-processing and back-office BPO for US importers, brands and distributors. We run the full order-to-cash cycle — EDI order entry, allocation, invoicing, accounts receivable, catalog management, retailer compliance and accounting — as an extension of your team, on US business hours.

What is an order-processing back office?

It is the behind-the-scenes work that turns a retailer order into shipped, invoiced and collected revenue: receiving EDI purchase orders, allocating inventory, creating pick tickets, invoicing, filing ASNs, chasing receivables and closing the books. Cresc Datasoft handles all of it so your team can focus on selling.

Which retailers and channels does Cresc Datasoft support?

We are set up for 50+ major US retailers — including Walmart, Amazon, Target, Costco, Macy's and Nordstrom — plus commerce and EDI channels such as Shopify, DSCO, SPS Commerce, CommerceHub, TrueCommerce and the major marketplaces.

Does Cresc Datasoft work with our existing ERP?

Yes. We operate inside your existing ERP and integrate remotely, with no migration. Alternatively, you can run on our own ERP built for supply chain order-to-cash, delivered as Software-as-a-Service — standalone or coupled with the back office.

Does Cresc Datasoft handle freight and US customs clearance?

Yes. We manage FOB orders from the factory handoff in China, or wherever you produce — vessel booking, ISF (10+2) filing, US customs clearing, PierPass and port pickup — through to delivery at your warehouse. We can also step in at the US port of entry.

What EDI documents does Cresc Datasoft process?

We process the full retail EDI set, including 850 purchase orders, 810 invoices and 856 advance ship notices (ASNs), along with GS1-128 / UCC-128 labels and UPC catalog maintenance on platforms such as GXS and Intertrade.

Where is Cresc Datasoft located?

Cresc Datasoft has two delivery centres in India — Bengaluru and Coimbatore — and a US office in Jamesburg, New Jersey. Teams work on US business hours across every US time zone.

How do we get started with Cresc Datasoft?

Request a consultation through the website. We review what you run today, show how a Cresc Datasoft team would handle it, and outline the setup — typically live within weeks, working in your systems or ours.

Let's talk

See how much of your back office we can take off your plate

Tell us what you're running today. We'll walk you through how a Cresc team would handle it and what it would save you.

  • No-obligation consultation
  • Works with your current systems
  • Response within one US business day

Request a consultation

Send us a few details and we'll reach out.

Please enter your name.
Please enter your company.
Please enter a valid email.
Please choose an area.

By submitting, you agree to be contacted by Cresc Datasoft about your enquiry. We never share your details.

Thanks — your request is ready to send

Your email app should open with the details filled in. Prefer to email us directly? info@crescdata.com